Frequently Asked Questions Click on  1. How do I apply for water service for a new residence in High Gabriel?  2. How much is the connection fee for water service to a new residence?  3. I am moving into an existing High Gabriel residence. How do I establish an account in my name and get the water turned on?  4. What government agency oversees the operation of the water system?  5. How is my water bill calculated?  6. Who is on the High Gabriel WSC board of directors?  7. Can I attend a meeting of the High Gabriel WSC board of directors?  8. Where can I find the official rules and regulations for High Gabriel WSC?  9. I didn't pay my water bill. Why was my water cut off? 1. How do I apply for water service for a new residence in High Gabriel? Call 512-259-3888 or send an email to office@highgabrielwsc.com and request an application for water service. Email requests should include your name, a valid mailing address and telephone number, and the address or lot number of the new residence. An Application for Water Service will be mailed to you. Before new water service can be connected a plumbing inspection must be performed by a licensed customer service inspector and a Service Inspection Affidavit must be completed and provided to High Gabriel WSC. 2. How much is the connection fee for water service to a new residence? The connection fee (also known as a "tap fee") for connecting new residential service is $4100, effective July 7, 2009. The fee for new commercial customers is $4600 based on a 1-inch water meter, effective July 7, 2009. These fees must be paid in full before construction work on the connection can begin. 3. I am moving into an existing High Gabriel residence. How do I establish an account in my name and get the water turned on? Call 512-259-3888 or send an email to office@highgabrielwsc.com and request an application for water service. Email requests should include your name, a valid mailing address and telephone number, and the address of the existing residence. An Application for Water Service will be mailed to you. 4. What government agency oversees the operation of the water system? The Texas Commission On Environmental Quality regulates and oversees the operation of the High Gabriel Water Supply Corporation. 5. How is my water bill calculated? Water bills are calculated using a minimum base rate of $31.25 for the first 2000 gallons plus $2.50 for each additional 1000 gallons per month. A TCEQ Regulatory Assessment Fee of 0.5% is also added. The minimum water bill per month is $31.41. More information on High Gabriel WSC rates and charges is available on the HGWSC Rate Schedule. 6. Who is on the High Gabriel WSC board of directors? Your neighbors in the High Gabriel subdivision are the board of directors of High Gabriel WSC. Their goal is to maintain a safe and reliable supply of water for the residents of the High Gabriel subdivision. Board members are elected by the customers of the High Gabriel Water Supply Corporation. 7. Can I attend a meeting of the High Gabriel WSC board of directors? You are very welcome to attend meetings of the High Gabriel Water Supply Corporation. Customer participation is encouraged and needed. Meetings are held the first Tuesday of every month. This information will also be available on the High Gabriel WSC web site home page. 8. Where can I find the official rules and regulations for HGWSC? The official By-Laws of the High Gabriel Water Supply Corporation are available online in PDF format. Click here for the By-Laws of High Gabriel WSC. 9. I didn't pay my water bill. Why was my water cut off? Delinquent accounts are a significant expense to the High Gabriel Water Supply Corporation. Much time and effort goes into re-billing and collecting delinquent accounts. If an account is not paid in full the unpaid balance is added to the following month's bill, plus a late fee. If the following month's bill is not paid in full, a cut-off notice is sent to the customer. If the bill is not paid in full by five days after the cut-off notice is sent, water service may be cut off to that customer. Service will not be restored until the amount due is paid in full, plus any late fees, plus a reconnection fee of $100.00. If service has been terminated, payment must be made by cashier's check or money order.

High Gabriel Water Supply Corporation Contact Information P.O. Box 130 Leander, TX 78646 Office: 512-259-3888 Emergencies: 512-589-7031 Email: office@highgabrielwsc.com www.highgabrielwsc.com